In 2020, COVID threw students into unfamiliar territory when it forced them to adopt a slew of online programs. Students of all ages would ultimately find themselves wasting time navigating through the complex network of programs. Our team at Pathways sought to redesign the experience in order to reclaim their time for what really mattered: learning.
How might create an online learning experience for all students of the Seattle Public School District without the frustration of wasting time in the current system?
Pathways is an online portal that saves students time by providing all their learning needs in an all-in-one streamlined package. Based on research, user feedback, and testing, it is carefully crafted to meet the needs of the Seattle Public School System while addressing the problems of the current system.
10 Weeks | Sept 27th – Nov 23rd
Research, UX Design, UI Design, Prototyping, Testing
Research, Analysis, Wireframing, Storyboarding, Needs Diagram, Empathy Mapping, User Testing
Monica Ravitch
Cynthia L, Ethan P, Shadow Z, Ann, Zach P, Christina W, Thien Van T
Illustrator, Figma, Zoom, Miro
Functions: calendar, classes, notifications, assignments, materials
Pain points: too many tabs, no consistency between teachers, lack of labels, hidden dropdown navigation
Functions: grades, attendance, fees, performance, and advanced learning
Pain points: too many tabs, lack of hierarchy in importance, confusing organization of information
Functions: teacher pages, other tools, supplemental learning, messaging
Pain points: redundant functions, multiple logins, too many external portals, confusing navigation
User 1 had trouble trying to navigate through our prototype and sought help to find certain connections
We created the right navigation to more prominently display the messaging for that type of user.
User 2 was more methodical and navigated by taking the time to read and analyze the connections.
We added more descriptions so that type of user could work their way around the navigations more quickly.
User 3 quickly clicked through links without reading until they reached their desired screen.
In order to save time for that type of user, we created multiple pathways to reach certain locations.